Refund & Return Policy

Last updated: September 30, 2026

Spoiled Paws Creations by Donna makes handmade dog coats and accessories in Clovis, New Mexico. Because each piece is handmade and many pieces are one of a kind, please read this policy before ordering.

READY-MADE COATS

Please compare your pup’s neck, chest, and back measurements with our size guide before ordering. Donna is happy to help confirm fit before purchase.

If a ready-made coat does not fit, contact us at donna@spoiledpawsbd.com within 14 days of delivery. The coat must be unworn, clean, free of pet hair, and returned with its original tags or packaging. Customers are responsible for return shipping unless the item arrived damaged, defective, or different from what was ordered. A refund will be issued to the original payment method after the returned coat is received and inspected. Original shipping charges are not refundable.

CUSTOM ORDERS

Custom-made items are made for a specific pup and are not returnable for a change of mind or a measurement error. Donna will confirm measurements, materials, price, and timing before custom work begins. If a custom item arrives damaged or does not match the agreed order, contact us within 48 hours so we can make it right.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please email donna@spoiledpawsbd.com within 48 hours of delivery with your order number and clear photos of the issue. We will review the situation and, when appropriate, provide a replacement, repair, refund, or return-shipping solution.

CANCELLATIONS

You may request cancellation before an order has shipped. Custom-order cancellations are handled according to the work already completed and the materials already purchased, as discussed with Donna before work begins.

LOCAL PICKUP

Orders selected for local pickup will be held for pickup at the agreed location and time. Please bring your order confirmation. Pickup orders are subject to the same fit and return requirements above.

HOW TO CONTACT US

Email donna@spoiledpawsbd.com with your order number, the coat name, and a short description of what you need help with. We will respond as soon as possible.

This policy is intended to explain how Spoiled Paws handles returns and refunds in plain language. It does not limit any rights that apply under local, state, or federal law.